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How toto situs Protects Your Privacy

When you open an account with us, your personal information—from your payment details to your account activity—stays secure and stays private.

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REACH OUT ANYTIME

Contact Us About Your Privacy

Questions about how we handle your data? Our support team is here to help.

Live Chat Support Open the chat widget in your account lobby.
Email Privacy Requests Send formal data requests to our privacy team.
Account Settings Panel Log in and navigate to Settings → Privacy & Data.
HOW WE SECURE YOUR TRUST

Data Handling, Cookies and Account Protection

Your account security begins the moment you set a password. We use industry-standard encryption to protect data in transit and at rest.

Encryption Standard

All personal data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Management

We place cookies to remember your preferences, keep you logged in across sessions, and monitor for suspicious access.

Withdrawal Verification

Before any payout to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and cross-check your withdrawal address…

Data Retention

We keep your active account data for as long as you play with us.

Third-Party Access

Your data is never sold or shared for marketing. We share information only with payment processors, fraud-prevention services and legal…

Data Correction & Deletion

You can update your profile information, email and phone number anytime from Settings.

Frequently Asked Questions About Your Data

Players in Semarang, Makassar and across Indonesia ask us regularly about how their data flows through our system. Here are the questions we hear most, answered directly.

We collect your full name, email, phone number, date of birth and residential address for identity verification. We also collect banking details or mobile wallet identifiers (for DANA, OVO, GoPay and QRIS) to process deposits and withdrawals. Your device type and IP address are recorded for security and fraud prevention.

While your account is active, we keep all personal information so you can play, withdraw and manage your wallet. After you close your account, we retain transaction records and identity documents for three years to comply with regulatory obligations and resolve any disputes.

Yes. Go to your Settings → Privacy & Data panel and select 'Request Data Export.' We'll compile your account details, transaction history and any personal files you've uploaded, then email them to you as a secure file within seven business days.

We do not sell your personal information. We may send you account updates, promotional offers and service notifications via email or SMS—but only if you've opted in. You can disable marketing communications anytime in Settings → Communication Preferences without affecting your account access.

Your payment credentials are never stored on our servers. When you initiate a deposit, you're redirected to the payment provider's secure gateway where the transaction happens. We only receive confirmation once the transfer clears—your wallet details remain with DANA, OVO, GoPay or QRIS.

Inactive accounts remain private and secure. Your personal information stays encrypted and is not shared or deleted during inactivity. If you return and log in after months away, your account and all your data will be exactly as you left it.

You can request account closure and data deletion from your Settings panel. We'll close your account immediately and erase all personal details after your account balance reaches zero and any pending transactions settle. Regulatory records and transaction logs required by law are retained separately for three years.

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